Any parcel leaving the origin customs territory needs a customs declaration — what is inside, what it is worth, where it was made, and what should happen if it cannot be delivered. SellersGo will not let you buy the label until that declaration exists, because a label without one gets stopped at the border.
Where: Orders → open the order → Buy Label → Customs Declarations
When a declaration is required
The Buy Label screen flags the destination type:
International Shipping — destination outside the origin customs territory
Military Address — APO, FPO or DPO destinations, which require a declaration even though they look domestic
Customs Territory — special territories with their own customs rules
If you see "You need to create a declaration before you can get rates" or "You need to create a declaration before you can buy a label", this article is what you need.
Create a declaration
On the Buy Label screen, open Customs Declarations and choose Select a Declaration → create a new one.
Fill in the General Information: Select Contents (Content Type) — what the shipment is: merchandise, gift, sample, documents, returned goods; If Undeliverable (Non-Delivery Option) — what the carrier should do if it cannot be delivered: return or abandon; Duties Paid — duty amount already paid, if any (numbers only); Postage Paid — postage amount paid; Export Declaration No. (optional) — your export declaration number where one applies.
Add one Declaration Item per distinct product in the parcel: Description — a plain description of the item, 100 characters or less ("Engraved leather wallet", not your internal SKU name); SKU — the item SKU; Quantity — how many of this item; Item Value — value per unit, Total Value is calculated for you; Country of Origin — where the item was manufactured, not where you are shipping from; Harmonization (Harmonized Code) — the HS tariff code for the product category.
Click Save. The declaration is attached and shows "Declaration Added" with the item count.
Description and Country of Origin are what customs officers actually read. A vague description ("gift", "goods") and a wrong country of origin are the two most common causes of a held parcel. Spend the extra ten seconds here.
Verify before you buy
When you proceed to buy the label, SellersGo shows "Verify Customs Declaration": "Please review your customs declaration information before proceeding with the label purchase."
You get a read-only summary — General Information, Declaration Items, Total Declaration Value and Total Weight — plus:
Certified By — enter your full name
Customs Declaration Acknowledgment — tick "I acknowledge that the information provided in this customs declaration is accurate and complete. I understand that providing false information may result in penalties or delays."
You cannot proceed without the acknowledgment: "You must acknowledge the declaration to proceed." Then click Confirm & Buy Label. Use Edit Declaration if anything looks wrong.
Edit or remove a declaration
Edit — change any field before purchase.
Remove this declaration — detach it. Confirm "Are you sure you want to delete this declaration?"
Once the label is bought, the declaration is locked to that shipment. Viewing it later: on the order detail page, View Customs Declaration opens Customs Declaration Details with the content type, non-delivery type, duties and postage paid, export declaration number, and every item with its value, country of origin and harmonized code.
Set defaults so you stop retyping
Settings → International Settings lets you apply the same customs information to every international order automatically: Default Customs Information, Default Content Type, Non-Delivery Option.
SellersGo can automatically apply default customs information to every order imported with an international destination. You can still modify these settings for individual orders if needed.
If you sell one category of product, set these once and most declarations become a review-and-confirm rather than a form to fill. Tax identifiers are configured on the same International Settings page.
Frequently asked questions
Where do I find the harmonized code for my product? HS codes are published by your national customs authority and by the World Customs Organization. The code is per product category, so you normally look it up once per product line and reuse it. If you are unsure, your carrier or a customs broker can confirm it — an incorrect code can mean the wrong duty is charged to your buyer.
What should Country of Origin be if I assemble imported parts? Where the item was manufactured or last substantially transformed — not where your warehouse is. If you engrave imported blanks, rules vary by jurisdiction; check with your carrier or broker.
Do APO/FPO/DPO addresses really need a declaration? Yes. They look like domestic addresses but are treated as international for customs purposes.
Can I reuse a declaration across orders? Declarations are per shipment, since values and quantities differ. Use International Settings defaults to prefill the repeated parts.
The buyer is being charged unexpected duty. Duty is assessed by the destination country against the declared value and HS code. Check the declared Item Value and Harmonization code on the shipment, and whether Duties Paid was set — that field controls whether duty was prepaid by you or is collected from the buyer on delivery.