Everything about a single order lives on one page: what was bought, how it was personalized, where it is going, what has been printed, who touched it and when.
Where: Orders → click Detail on any row
Use the previous and next arrows in the header to move through your queue without going back to the list. Refresh re-pulls the order from the marketplace.
Order Details
The header panel: Order Number, Order Status, Order Date, Date of Last Action on Order, and Shipping Service — the service the buyer paid for at checkout.
Change Order Status moves the order to another workflow stage. You will be asked to confirm.
If the order is part of a duplication chain you will see "This is a duplicated order" or "This is original order", with Show Original Order / Show Duplicated Order to jump between them.
Order Attentions
Warnings that need a human decision before you ship. The most common is "Shipment may delay to this address!" — flagged for addresses with known delivery risk. When there is nothing to flag you will see "No order attentions". Read this panel before you buy a label, not after.
Customer Info
Buyer name, email and any Customer Message left at checkout. For personalized products the customer message often contains the actual personalization instructions, so read it before generating a design.
Shipment Address
The delivery address, plus an Address Verification Status:
Address Not Yet Validated — not checked with the carrier yet
Address Validated Successfully — carrier recognizes the address
Address Validation Warning — deliverable but corrected or incomplete — review it
Address Validation Failed — carrier could not match it — fix before buying a label
Edit Shipment Address lets you correct the address. Override Shipping Address replaces it entirely for this shipment, which is what you want when a buyer messages a new address after ordering. Mark "This is a residential address" correctly — several carriers price residential and commercial deliveries differently, and getting it wrong shows up as an adjustment later. Address editing is permission-gated.
Ordered Products
Each line item with everything the buyer chose: Size, Color, Qty, SKU; Engraving Options/Pattern, Engraving Design/Style, Engraving Personalization — the personalization fields; Gift Wrap, Gift Message — items marked "This item is gift wrapped" need the gift treatment at packing; Subtotal, Shipping, Taxes, Discount, Total. Items where a personalization applies are tagged Personalized.
Product mapping
Marketplace listings need to be matched to your internal products before some features work. You may see:
Product not mapped — click Map now to link it, or Ignore mapping if this listing genuinely has no internal product.
Property not mapped — same idea for a variation property like size or colour.
Mapping matters because inventory, SKU rules and design assignment all follow the internal product. See "Products, listings and inventory".
Per-item actions
Edit Product Info — correct the variation, engraving text, gift options or quantity
Generate Custom Design — build the design file from a template and the buyer's personalization
Upload Design — attach a design file you produced elsewhere
Download Design — get the design files for production
See "Custom designs".
Edit Order
Edit Order opens the whole order for correction: Customer First Name, Customer Last Name, Customer Email, Customer Note, Variation, Engraving Options, Engraving Style, Engraving Personalization, Gift Wrapped, Gift Message, address fields, Carrier Name, Tracking Code, Shipment Method and Quantity.
Save with Save Changes. Every edit is recorded in History with your name and the before/after values.
Shipping Labels
Every label bought or recorded for this order, with Shipped Via, Service Code, Carrier Code, Tracking Number, LxWxH-Weight, Shipping Cost and Creation Time.
Row actions:
Click to Download Label — the label PDF.
Click to Download Packing Slip — the slip. Where the store has a Packaging Attachment File configured, you can download slip, label and attachment as one combined PDF.
Click to Refund Label — request a refund for an unused label. Confirm "Do you want to refund the label?" Refunded labels are marked Refunded.
Edit Shipping Label / Delete Label.
If nothing has been bought yet you will see "No shipping label found". Add Shipping Label and Add Tracking Number let you record a shipment you created outside SellersGo — pick or type the Carrier Code (for example stamps_com, ups, dhl, fedex), enter the tracking number and ship date, and optionally Upload PDF of the label itself. Only PDF files are accepted. See "Buying shipping labels".
Delivery Status
Tracking state once the parcel is moving: Tracking No., Shipment Date, Shipment Status, Delivery Date, and Delivered / Not Delivered. View Tracking History opens the full carrier scan history with the current status and estimated delivery.
Customs Declaration
For international shipments — Content Type, Non-Delivery Type, Duties Paid, Postage Paid, Export Declaration Number and the declared items with value, country of origin and harmonized code. See "International orders and customs declarations".
Internal Comments
Notes for your team, not the buyer. Type in "Type something to internal comment" and Send. Nothing here is visible to the customer. Use it for the things that would otherwise be shouted across the room: "buyer asked for a different font, confirmed by email", "second attempt, first board cracked".
Attachments
Order Attachments — upload and manage files related to this order. Drag a file onto "Click or drag file to this area to upload", single or bulk. Good for buyer-supplied artwork, proof photos, or correspondence.
History
The audit trail. Every meaningful action, who did it and when:
"{user} changed status from {old} to {new}."
"{user} created a label."
"{user} updated the address from {old} to {new}."
"{user} updated product info from {old} to {new}."
"{user} generated a design." / "{user} uploaded a design."
"{user} duplicated from this order."
Assignment and label deletion events
Use Show More to page back through older entries. When a customer disputes what was ordered or when a mistake needs tracing, this panel is the answer.
Frequently asked questions
Can I edit an order after the label is bought? You can still edit order details and add comments, but changing the address after a label exists means the label is wrong. Refund the label, correct the address, then buy a new one.
An action I need is missing. Order actions are individually permission-gated — Buy Label, Edit Product, Upload Design, Edit Address, Edit Delivery and Generate Design are separate permissions. Ask your administrator to review your role.
What is the difference between Edit Shipment Address and Override Shipping Address? Editing corrects the address on the order. Overriding replaces the destination for the shipment being created, leaving the original order address intact.
Order Not Found — the order ID does not exist or belongs to a store you cannot access. Use Go Home and reopen the order from the Orders list.