Orders is where your team spends the day. Every order from every connected store lands in one list, moves through your workflow stages, and leaves when the label is bought and the parcel ships.
Where: Orders → Order Management
The status tabs
The tabs across the top of the list are your workflow stages. Out of the box you get:
All Orders — everything, regardless of stage
Payment Processing — payment not yet cleared at the marketplace
In Progress — accepted and being worked — this is the main working queue
Ready To Ship — prepared and waiting for a label
Shipment Requested — label requested, awaiting carrier confirmation
Shipped — label bought, tracking number recorded
Canceled — cancelled at the marketplace or by you
Refunded — refunded after the fact
These tabs are yours to change. They come from Settings → Customize Workflow, so you can rename them, recolour them, reorder them, or add stages that match how your shop actually works — "Engraving", "QC", "Awaiting Stock". Changing them early is much easier than changing them later. See "Workflow, settings and notifications".
Use Workflow Settings on the Orders page to hide stages you never use, so the tab bar stays readable.
Finding orders
Search Orders — free text across order number and customer
Filter by Marketplace — narrow to one store or marketplace
Filter by Date — pick a range in Select Date Range, or use a shortcut like Today / Last 7 Days
Filter by SKU — show only orders containing a given SKU — useful when a product is out of stock or a design is wrong
Filter by Assignment — show only orders assigned to a particular person, or unassigned ones
Reset — clear every filter at once
Filters stack. "Etsy + last 7 days + unassigned + In Progress" is a perfectly normal way to start a shift.
Reading a row
Market / Store — which marketplace and store the order came from
Order — the marketplace order number
Customer — buyer name
Age — how long since the order was placed — your ageing signal
Order Date / Ship Date — placed and shipped timestamps
Shipment Method — service the buyer paid for
Items / Order Quantity — what is in the box
Designs — whether custom design files are attached
Total / Shipment Fee — money
Status — current workflow stage
Use Column Settings to show, hide and reorder columns. Each person's layout is their own, so a packer and a manager can see different things. Orders duplicated from another order are tagged (Duplicated).
Assigning work
Assignment stops two people picking up the same order.
Assign To… — pick a teammate from the list.
Assign To Me — take it yourself.
Clear Assignment — release it back to the pool.
Save Assignment to confirm, or Cancel Assignment to back out.
When someone opens an order that is assigned to another person, SellersGo shows "{name} is working on this order!" so you do not collide mid-pack.
Bulk actions
Select several orders with the row checkboxes and a drawer opens showing "{count} Orders Selected". From there you can:
Update Status — move all selected orders to another workflow stage at once. Confirm on "Change The Order Statuses".
Buy labels in bulk — see "Buying shipping labels".
Assign the whole selection to one person.
Cancellation is not reversible. When the bulk action is a cancel, the confirmation is deliberately loud: "THIS CANCEL ACTION IS NOT REVERSIBLE AND ORDER WILL BE CANCELLED AT {marketplace}/{store} PERMANENTLY!" Read the store name in that message before confirming. The cancellation propagates to the marketplace and cannot be undone from SellersGo.
Refreshing
Refresh Orders pulls the latest from your connected stores. New orders also arrive on their own; use refresh when you are waiting on a specific one.
Duplicating an order
Use Duplicate Order when you need to reship part of an order — a broken item, a wrong engraving, a lost parcel.
Open Duplicate Order and select the items to include. You do not have to duplicate the whole order.
Click Next, review the shipping address and item count.
Confirm "Would you like to duplicate the order from the {store} store with the order ID {number}?"
The new order is linked to the original. Use Show Original Order and Show Duplicated Order to jump between them. An order can only be duplicated once — if you try again you will see "This order already duplicated".
Opening an order
Click Detail on any row, or the order number itself, to open the full order. Inside, the arrows let you move to the previous and next order without going back to the list — the fastest way to work a queue. See "The order detail page".
Frequently asked questions
An order is in the wrong stage. Can I move it back? Yes — change the status from the list or from the order detail page. Workflow stages move in both directions. The exception is cancellation, which is final.
Why can't I see the Buy Label button? Label purchase is permission-gated. Ask your account administrator to check your role under Administration → Users.
What does the Age column count from? From the order date, not from when it was imported. It keeps counting until the order ships, so it is the fastest way to spot orders that stalled.
An order I expected isn't here. Check the store is Active under Settings → Stores, clear your filters with Reset, and confirm the order was placed after the store was connected — orders from before the connection are not imported.