The fastest answers to the questions that come up most. If your question isn't here, browse the collections in this Help Center or start a live chat from Support.
A button I need isn't on my screen.
Almost always permissions. See "Users, roles and permissions".
An order I expected isn't showing.
Check the store is Active, clear your filters, and confirm the order was placed after the store was connected — earlier orders are not imported. See "Managing your orders".
No shipping rates come back.
You need a connected carrier, a ship-from warehouse, package dimensions and weight, and — for international destinations — a customs declaration. See "Buying shipping labels".
Still stuck?
Open Support in the sidebar to start a live chat, or email [email protected].